Frequently Asked Questions (FAQ)
What Is Your Confidentiality Policy?
At Edmonton Addiction Family Counselling Services Inc., we take confidentiality and privacy very seriously. All information shared during counseling sessions is strictly confidential and will not be disclosed to anyone without the client’s written consent, except in cases where there is a legal obligation to report abuse, neglect, or harm to oneself or others.
Do You Offer Online Sessions or Telehealth Services on Zoom?
The short answer is yes. During the initial assessment session, it is preferred to have the session face to face but this is not absolutely necessary.
What Is Your Cancellation Policy?
If you need to cancel or reschedule your appointment at Edmonton Addiction Family Counselling Services Inc., please notify us at least 24 hours in advance to avoid being charged a cancellation fee. If you do not show up for your appointment without prior notice, you will be charged the full session fee.
What Payment Methods Do You Accept?
Edmonton Addiction Family Counselling Services Inc. currently accepts payment by cash or e-transfer. Direct insurance company billing is also available.
